Privacy Policy
At unifi-online.my, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with the Malaysian Personal Data Protection Act (PDPA) 2010 and Google Ads policies.
1. Information We Collect
When you use our website to inquire about or register for Unifi services, we may collect:
- Personal Identification: Name, NRIC/Passport number (for registration), and contact details (phone number, email).
- Installation Details: Full address for coverage checking and installation purposes.
- Technical Data: IP address, browser type, and usage data via cookies.
2. How We Use Your Information
We use the data collected for the following purposes:
- To check Unifi service availability at your location.
- To process your application for Telekom Malaysia (TM) services.
- To contact you regarding your inquiry or subscription.
- To improve our website performance and user experience.
- To comply with legal obligations and TM’s registration requirements.
3. Google Ads & Third-Party Advertising
We use Google Ads Remarketing and Conversion Tracking. This means:
- Cookies: Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to our website.
- Personalized Ads: Information collected (like pages visited) may be used by Google to show you our ads on other sites across the internet.
- Opt-Out: You can opt out of Google's use of cookies by visiting Google’s Ads Settings.
4. Disclosure of Information
We do not sell your data. However, as an authorized reseller/agent, we will share your information with:
- Telekom Malaysia (TM): To process your internet service application.
- Authorized Technicians: To facilitate the installation of your broadband service.
- Regulatory Bodies: If required by Malaysian law.
5. Data Security
We implement various security measures to maintain the safety of your personal information. However, no method of transmission over the internet is 100% secure. We encourage you to use secure connections when submitting sensitive data.
6. Your Rights (PDPA Compliance)
Under the PDPA 2010, you have the right to:
- Access and request a copy of your personal data held by us.
- Correct or update any inaccurate information.
- Withdraw consent for us to process your data (this may affect our ability to provide services).
7. Contact Us
If you have any questions regarding this Privacy Policy or wish to update your data, please contact our Data Protection Lead: