Installation Journey
Everything that you need to know about Unifi Home Installation
We are delighted to welcome you to the Unifi family and look forward to your Unifi installation journey experience. We will assist you to benefit most from Unifi Home fibre broadband experience and help you get the most from us.
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Standard and Non-Standard Installation
Installing your Unifi service may involve either standard or non-standard procedures, depending on your home or building setup. Our technicians will assess the layout, the location of the Distribution Point (DP), and the cabling requirements to determine the most suitable installation method.
Outside Premise
Distribution Point (DP) On Ground
| Scenario | Category | Responsibility |
|---|---|---|
| 1. If cable is blocked outside customer's compound | Standard | Provided by TM |
| 2. If cable is blocked within customer's compound | ||
| 2.1 Surface cabling requirement | ||
| 2.2 Underground cabling requirement | Non-Standard | Customer to bear cost |
Materials: GI Pipe, Jubilee Clip, Microduct & Cement
- Follows TM standard installation policy (subject to housing policy).
- Scenario 2.2 requires customer to appoint their own contractor.
- Only applicable to landed properties.
Distribution Point (DP) On Pole
| Scenario | Category | Responsibility |
|---|---|---|
| 3. Direct cabling from pole directly to Entry Wall | Standard | Provided by TM |
| 4. From pole to Entry Wall via underground and surface cabling | Non-Standard | Customer to bear cost RM212.00 |
Materials: GI Pipe, Jubilee Clip, Microduct & Cement
- TM Scope for Scenario 4 includes underground (outside) and surface (inside) cabling.
- Only applicable to landed properties.
Inside Premise
Internal Premise Cabling
| Scenario | Category | Responsibility |
|---|---|---|
| 5. Internal cabling for the first 50 meters | Standard | Provided by TM |
| 5.1 Internal cabling beyond 50 meters | Optional | Customer to bear cost RM2.50 / meter |
Materials: RJ45 and RJ11
- Length calculation starts from Entry Wall to furthest Unifi equipment.
- Raceway (casing) provided up to 50 meters (additional at RM2.50/m).
- Applicable to both landed and high-rise properties.
Cabling Inside Ceiling
| Scenario | Category | Responsibility |
|---|---|---|
| 6. Inside the ceiling with microduct protection | Optional | Customer to bear cost RM66.00 |
Materials: Cement and Microduct
- Only applicable to landed properties.